Support
Having trouble with Postilla? We're here to help.
Email us at [email protected] and we'll get back to you as soon as we can.
Frequently Asked Questions
How do I install Postilla?
Postilla is available as a browser extension for Chrome, Brave, and Firefox. Install it from the Chrome Web Store or Firefox Add-ons.
I can't see comments on a page. What's wrong?
Make sure you're logged in and that the extension is enabled for the site you're visiting. Click the Postilla icon in your browser toolbar to open the comment panel.
How do I verify my email?
After registering, check your inbox for a verification email from Postilla. If you didn't receive it, you can resend the verification email from your account.
I forgot my password. How do I reset it?
Go to the password reset page and enter your email address. You'll receive a link to set a new password.
Can I delete my comments?
Yes. You can delete individual comments from the extension, or bulk-delete all your comments from your account settings.
How do I delete my account?
You can delete your account from the extension's account settings. Your data is kept for 30 days in case you change your mind, then permanently deleted.
Can I export my data?
Yes. You can export all your data (profile, comments, and pages) as a JSON file from the extension's account settings.
Does Postilla track my browsing?
No. The extension contacts our servers when you open the comment panel, post a comment, or check links on the current page for nearby discussions. It does not store or track your browsing history. See our privacy policy for details.
Something else?
If your question isn't answered here, drop us a line at [email protected]. We're a small team and we read every message.